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Office of the Ombudsman FSA*

The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or visit our web site for further information. Current students should contact their financial aid office first.

When contacting the Ombudsman Office, be ready to:

  • identify the problem and the reason behind it
  • Describe actions already taken to resolve the problem
  • Supply Documentation to support your position

The easiest way to contact the Ombudsman is to file an on-line assistance request thru http://studentaid.gov/repay-loans/disputes/prepare. Other contact options are:

Mail:
U. S. Department of Education
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633

Phone Toll Free: 1-877-557-2575
FAX: 606-396-4821
Updated: February 28, 2016 

*Information provided by the Department of Education  http://ifap.ed.gov/ifap/helpContactInformationDetailedList.jsp?contactname=Office%20of%20the%20Ombudsman%20FSA and http://ifap.ed.gov/dpcletters/GEN1604.html